Free Fraud Complaint Letters
Put what happened into your own words. Create a draft letter for your bank, check it and choose whether to send it.
Letter creation and download are free. You can review your draft before deciding what to do with it.
Looking for car finance information?
Car finance complaint lettersNeed help from your bank after being scammed? Let's put it in writing!
Scammers trick people into sending money by pretending to be someone they trust. When you're tricked into making a bank transfer to a fraudster, this is known as an "authorised push payment" (APP) scam.
You can raise concerns directly with your bank.
Since 7 October 2024, mandatory reimbursement rules have applied to eligible scam payments between UK accounts through Faster Payments or CHAPS. Different rules apply to earlier payments and other payment methods. Read the FCA's current guidance.
Any reimbursement depends on your circumstances and the applicable rules which your bank and or the Financial ombudsman will help you calculate and get for free.
Looking for car finance information?
Car finance complaint lettersMake a letter in your own words
Add the details you want your bank to see, then check the draft before you decide whether to send it.
Describe the payment
Add the details you remember about the payment and what happened.
Check your draft
Review the letter and make changes before you download it.
Choose what happens next
The letter is yours to keep. You decide whether to send it to your bank.
Looking for car finance information?
Car finance complaint lettersTake time to check what you want to say
Review your details and letter. You can make changes before downloading a copy for your records.
Create Your Free Fraud LetterLooking for car finance information?
Car finance complaint lettersStart with your account of what happened
Create a draft fraud complaint letter, check it and choose whether to send it to your bank.
Looking for car finance information?
Car finance complaint letters